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FundingHero Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.fundinghero.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to happen unless you notify us otherwise.
"Account"
means an account required to access and/or use certain areas and features of Our Site;
"Cookie"
means a small text file placed on your computer or device by Our Site when you visit certain parts of OurSite and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below; and
"Cookie Law"
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
Our Site is owned and operated by FundingHero Ltd, a limited company registered in England under company number 13866628.
Registered address: Suite 2a Blackthorn House, St Pauls Square, Birmingham, England, B3 1RL
VAT number: 402786402.
Data Protection Officer: Jim Shirley.
Email address: Jim@fundinghero.co.uk
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
a) The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.
b) The right to access the personal data we hold about you. Part 13 will tell you how to do this.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 15 to find out more.
e) The right to restrict (i.e. prevent) the processing of your personal data. The right to object to us using your personal data for a particular purpose or purposes.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
h) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
i) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.
It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 15.
Depending upon your use of Our Site, we may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table. Please also see Part 14 for more information about our use of Cookies and similar technologies and our Cookie Policy. We do not collect any ‘special category’ or ‘sensitive’ personal.
Data Collected
How We Collect the Data
Identity Information including name & title
Via our Contact us form, Website Chat pop up, or our newsletter sign up.
Contact information including but not limited to; email and contact phone number.
Via our Contact us form, Website Chat pop up, or our newsletter sign up.
Investor information including but not limited to; name, company, address, website and any investment related information entered.
Via our investor trackers
Payment information including but not limited to; payment card details, bank name.
Via our payment platform which is powered and managed by Stripe Inc independently.
Profile information including, but not limited to; login details, subscription history.
Via our Platform interface.
Technical information including, but not limited to; IP address, browser type and version and operating system.
Via website & platform cookies
Data from third parties including but not limited to; email and contact phone number
Via third party sources
Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we may use your personal data, and our lawful bases for doing so:
What We Do
What Data We Use
Our Lawful Basis
Registering you on our site.
(a) Identity Data
(b) Contact Data
(c) Technical Data
a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary for entering into or performing a contract with you or service for you.
To administer and protect our business and the app (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
(a) Identity Data
(b) Contact Data
(c) Technical Data
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
(c) Necessary for entering into or performing a contract with you or service for you.
To manage our relationship with you which will include:(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey
(a) Identity Data
(b) Contact Data
(c) Profile Data
(d) Marketing and Communications Data
(a) Necessary for us to provide the service to you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
Providing and managing your Account.
(a) Identity Data
(b) Contact Data
(c) Profile Data
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
(c) Necessary for entering into or performing a contract with you or service for you.
Providing and managing your access to Our Site.
(a) Identity Data
(b) Contact Data
(c) Profile Data
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
(c) Necessary for entering into or performing a contract with you or service for you.
Personalising and tailoring your experience on our Site.
(a) Identity Data
(b) Contact Data
(c) Profile Data
(d) Marketing and Communications Data
(a) Necessary for entering into or performing a contract with you or service for you.
Administering Our Site.
(a) Identity Data
(b) Contact Data
(c) Profile Data
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
(c) Necessary for entering into or performing a contract with you or service for you.
Administering our business.
(a) Identity Data
(b) Contact Data
(c) Profile Data
(d) Marketing and Communications Data
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)(b) Necessary to comply with a legal obligation(c) Necessary for entering into or performing a contract with you or service for you.
Supplying our products AND/OR services to you.
(a) Identity Data
(b) Contact Data
(c) Profile Data
(d) Marketing and Communications Data
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary for entering into or performing a contract with you or service for you.
Managing payments for our products AND/OR services
(a) Identity Data
(b) Contact Data
(c) Profile Data
(d) Marketing and Communications Data
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)(b) Necessary to comply with a legal obligation(c) Necessary for entering into or performing a contract with you or service for you.
Personalising and tailoring ourproducts AND/OR services for you.
(a) Identity Data
(b) Contact Data
(c) Profile Data
(d) Marketing and Communications Data
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary for entering into or performing a contract with you or service for you.
Communicating with you.
(a) Identity Data
(b) Contact Data
(c) Profile Data
(d) Marketing and Communications Data
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
(c) Necessary for entering into or performing a contract with you or service for you.
Supplying you with information by email AND/OR post that you have opted-in-to (you may opt-out at any time by emailing hello@fundinghero.co.uk)
(a) Identity Data
(b) Contact Data
(c) Profile Data
(d) Marketing and Communications Data
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
(c) Necessary for entering into or performing a contract with you or service for you.
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.
We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 15.
If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.
In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
Unless a longer retention period is required or permitted by law, we will only hold your personal data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the personal data be deleted. Even if we delete your personal data it may persist on backup or archival media for legal, tax or regulatory purposes. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
We will only store your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the EU GDPR and/or to equivalent standards by law. Transfers of personal data to the EEA from the UK are permitted without additional safeguards.
Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
(i) We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data; and/or
(ii) Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.
In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails.
You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
You may access certain areas of Our Site without providing any personal data at all. You may restrict our use of Cookies. For more information, see Part 14.
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will aim to respond to your subject access request within 14 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of ourprogress.
Our Site and our service may place and access certain Cookies on your computer. We use Cookies to improve your experience of using the Site and to improve our range of products and services. We have carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
All Cookies used by this Site are used in accordance with applicable laws.
Before the Site places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies . By giving your consent to the placing of Cookies, you are enabling us to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies at any time by selecting the ‘Decline All’ option on our Site; however certain features of the Site may not function fully or as intended.
Our Site may place the following Cookies: Strictly necessary cookies - These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site, use a shopping cart or make use of e-billing services. Analytical/performance cookies - They allow us to recognise, distinguish and count the number of visitors, to see request rates, and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works.
You can find the exact list of Cookies that we use in the Cookies Schedule.by running a report on the following website, CookieScript: https://cookie-script.com/. The information presented in this report also states the duration for each Cookie that is deployed on our Site. You can see the report for Our Site as follows: https://cookie-script.com/quick-report?identifier=24e05d1d459a6cbe48333518580a1b3e
You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Site. For further details, please consult the help menu in your internet browser.
You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Site more quickly and efficiently including, but not limited to, personalisation settings.
It is recommended that you ensure that your internet browser is up-to- date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details [(for the attention of Jim Shirley):
Email address: jim@fundinghero.co.uk.
We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
This Privacy Policy was last updated on 01.04.2024
This Privacy Policy has been created using a document template from www.simply-docs.co.uk.
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